At Guaranty Bank, we understand that we receive private, personal information about you that you expect will be treated confidentially. We believe we have an affirmative and continuing obligation to respect and protect your privacy. We want you to know that we do not sell nonpublic personal information to third parties for any purpose. To help you better understand how we protect your personal information we are providing you with the following statement describing our practices and policies with respect to the privacy of customer information.
We, our, or us means Guaranty Bank (d/b/a BestBank in Michigan and Georgia) or one of its subsidiaries, including Shelter Mortgage Company, LLC and Guaranty Mortgage Services, LLC.
Nonpublic personal information means information about you that we collect in connection with providing a financial product or service to you. Nonpublic personal information does not include information that is available from public sources, such as telephone directories or public government records.
An affiliate is within the Guaranty Bank family of companies. An affiliate may include a company we own or control, a company that owns or controls us, and a company that is owned and controlled by the same company that owns or controls us. For example, Shelter Mortgage is an affiliate of Guaranty Bank; Guaranty Mortgage Services is an affiliate of Shelter Mortgage; and Guaranty Bank is an affiliate of Guaranty Mortgage Services.
A nonaffiliated third party is a company that is not an affiliate of ours.
In order to serve our customers in their transactions with us, we collect and retain nonpublic personal information as permitted by law. We may collect nonpublic personal information about you from the following sources:
As noted earlier, Guaranty Bank does not sell nonpublic personal information to third parties for any purpose. We may share nonpublic personal information about you that we collect, as described above, to Guaranty affiliates and nonaffiliated third parties only as permitted by law, such as to process transactions you have requested, to respond to a subpoena or other legal process, or to protect against fraud.
To provide you with products, services, and special offers that we believe may meet your financial needs, we may share nonpublic personal information that we collect, as described above, to nonaffiliated third parties that conduct marketing services on our behalf, or to inform you of financial products and services offered pursuant to a joint agreement between us and another financial institution, such as a credit card company or insurance company. We do not disclose personal information to affiliates or nonaffiliated third parties to market their own products and services to our customers. Therefore, you do not need to take any action to prevent this disclosure.
We respect our customer’s right to keep all nonpublic personal information confidential and secure from fraud. We maintain strict procedures and policies to govern the management of your nonpublic personal information. All nonaffiliated third parties are legally obligated to maintain the confidentiality of the customer information we provide them and to use the information only for the purposes for which it was provided. Employee access to customer information is limited to those who have a business reason for knowing such information. We educate and train our employees on the importance of confidentiality and customer privacy. In the event you terminate your customer relationship with us, we will continue to protect the privacy of your nonpublic personal information in accordance with our Privacy Policy.
If you have any questions regarding this Notice or our Privacy Policy, please call 1-800-376-2663.
